The Returns Season Benchmarks Report
Online sales surge 21% on Black Friday. Returns jump 31%. How much revenue will your brand retain? Get ready for Returns Season with benchmark data you can rely on:
- Impact on return volume by industry
- Cost of managing returns by brand size
- How Loop merchants retain 39% of returns with exchanges
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Convert More Refunds Into Exchanges
With Loop's exclusive Shop Now and Bonus Credit features, customers are incentivized to exchange and can shop your entire product catalog in one seamless experience. Getting customers into the right product means new upsell revenue and higher customer LTV — a win, win.
Engage Customers and Drive Retention
With CAC at an all-time high, retention has never been more important. Loop helps you create post-purchase interactions that build trust and foster loyalty, giving your customers even more to love.
Save Time with Returns Automation
Loop's easy-to-navigate admin interface enables your CX teams to focus on the customer touch-points that really matter and empowers them to (thoughtfully) automate the rest.