The Returns Season Benchmarks Report

Online sales surge 21% on Black Friday. Returns jump 31%. How much revenue will your brand retain? Get ready for Returns Season with benchmark data you can rely on:

  • Impact on return volume by industry
  • Cost of managing returns by brand size
  • How Loop merchants retain 39% of returns with exchanges

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Convert More Refunds Into Exchanges

With Loop's exclusive Shop Now and Bonus Credit features, customers are incentivized to exchange and can shop your entire product catalog in one seamless experience. Getting customers into the right product means new upsell revenue and higher customer LTV — a win, win.

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Engage Customers and Drive Retention

With CAC at an all-time high, retention has never been more important. Loop helps you create post-purchase interactions that build trust and foster loyalty, giving your customers even more to love.

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Save Time with Returns Automation

Loop's easy-to-navigate admin interface enables your CX teams to focus on the customer touch-points that really matter and empowers them to (thoughtfully) automate the rest.

Powering Shopify's best returns experiences:

“Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love.”

Omari Whyte, Operations Manager at Nisolo

“We use Loop on three stores and we love them.”

Sam Mendelsohn of Sozy

“Continuing to hit some bonkers numbers on our incremental revenue per return, up over 100%.”

Dave Wardell, Chief Financial Officer of Chubbies